Refund and Returns Policy

YXE Parts 4 Truckers, Saskatoon

At YXE Parts 4 Truckers, we are committed to providing high-quality parts and exceptional service to keep your trucks running smoothly. We understand that sometimes you may need to return a product, and we strive to make this process as straightforward as possible. Please read our Return and Refund Policy carefully to ensure a hassle-free experience.

General Return Policy

1. Eligibility for Returns
   • All returns must be initiated within 30 days of the purchase date.
   • Products must be in their original, unopened packaging.
   • Any item that has been opened or used is not eligible for return or refund.
2. Non-Returnable Items
   • Products that have been installed or used.
   • Items without the original packaging.
   • Custom or special-order parts.

Return Process

1. Requesting a Return
   • Visit our store and Provide your Receipt, the item(s) you wish to return, and the reason for Refund Policy
2. Inspection and Approval
   • Once we receive your return, our team will inspect the item(s) to ensure they meet our return eligibility criteria.
   • If the return is approved, we will process your refund within 10 business days.
3. Refund Method
   • Refunds will be issued to the original method of payment.
   • Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.

Important Notes

1. Damaged or Defective Items
   • If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any shipping costs.
2. Exchanges
   • We currently do not offer direct exchanges. If you need a different product, please follow the return process and place a new order for the desired item.
3. Restocking Fee
   • A restocking fee of 15% may apply to returned items that are not defective or damaged.

We appreciate your understanding and cooperation with our Return and Refund Policy. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team.

Thank you for choosing YXE Parts 4 Truckers, Saskatoon. Your satisfaction is our priority.